Job Summary
Homeland Talent Solutions has partnered with a leading national chronic care management organization to hire an
Inbound Care Coordinator (LPN) to join a growing remote care team. This role supports patients across the U.S. by handling incoming clinical calls and coordinating care between patients, providers, and internal teams. This is a high-volume, fast-paced role best suited for nurses who enjoy problem-solving, multitasking, and working efficiently in a structured environment. As an
Inbound Care Coordinator (LPN), you can expect an environment similar to urgent care or ER-level pace, but in a remote, call center setting.
Responsibilities
- Manage a high volume of inbound patient calls (30–35 per day)
- Assess patient needs quickly and determine appropriate next steps
- Prioritize incoming calls while managing real-time documentation and follow-up tasks simultaneously
- Coordinate with pharmacies, providers, and internal teams for refills, referrals, and care needs
- Support triage by escalating urgent or emergent situations appropriately
- Complete patient documentation, charting, and communication tasks accurately and efficiently
- Maintain performance standards related to call handling, productivity, and quality
Requirements
- Active compact LPN/LVN license required- New York Single State and Multistate/Compact
- Strong multitasking and time management skills in a fast-paced environment
- Comfortable handling back-to-back calls and switching between tasks quickly
- High level of computer proficiency and ability to navigate multiple systems simultaneously
- Ability to follow structured clinical protocols and workflows
- Strong communication skills and ability to work collaboratively across teams
- Prior inbound call center experience, preferred
- Experience in high-volume clinical settings (ER, urgent care, etc.), preferred
Additional Information
- Training: 3 weeks (mandatory, no absences) Monday–Friday, 10:00 AM – 6:30 PM EST. Includes live “nesting” experience in final week.
- Compensation: Competitive hourly pay
- Work Environment: Fully remote (equipment provided), structured, performance-driven setting
- Hours: Full-time (40 hours per week)
Benefits
This position offers a comprehensive benefits package which includes medical, dental, vision, 401(k), PTO.
Summary
Apply today!