Sierra Vista, Arizona Direct Hire Jan 10, 2025 Healthcare Job Summary
Homeland is partnering with an acute care hospital in Arizona that specializes in a wide range of comprehensive healthcare services, including imaging, cardiac rehabilitation, cardiopulmonary, emergency services, hospice, infusion care, laboratory, orthopedics, wound care, pharmacy, and more.
Our client is seeking a Clinical Nurse Leader (CNL) to join their team! In this role, you will provide direct patient care in the Cath Lab, ensuring adherence to CVMC standards, AACN guidelines, and AHA Cath Lab best practices. The CNL is responsible for assessing, coordinating, implementing, and evaluating safe, patient-centered care. Additionally, the CNL will mentor team members, support their professional development, and ensure adequate resources for both current and future shifts. This role requires collaboration with clinical and non-clinical departments to facilitate timely patient admissions, transfers, and discharges. On-call coverage may be required to meet Chest Pain accreditation standards. The CNL will maintain professionalism and hold the team accountable for ongoing compliance with practice standards
Responsibilities
Education & Training:
Attend required classes such as Unit Skills Fair, one mock code per quarter, ACLS, and CPR
Complete and submit annual competency evaluations
Maintain a current individual education profile
Demonstrate an understanding of regulatory requirements and professional practice guidelines
Stay updated on organizational policies and procedures
Show proficiency in department-specific skills and serve as a resource and mentor
Actively participate in leadership activities and meetings
Performance Improvement:
Report significant events (e.g., near misses, adverse events, patient/family complaints) promptly
Proactively round with team members to identify improvement opportunities
Ensure handoff communication occurs at shift changes and transitions of care
Delegate patient care tasks based on staff experience, competency, and knowledge
Assign tasks to unlicensed support staff per state regulations and facility policies
Assist in monitoring staff performance for evaluations
Ensure adherence to infection control precautions and procedures
Participate in at least one process improvement project annually
Accountability:
Ensure completion of work, including documentation and task prioritization, during each shift
Prepare a report for the oncoming shift and ensure patient care areas are stocked and organized
Arrive on time for work and demonstrate cost-effective behaviors (eg, avoiding overtime, implementing staffing guidelines)
Assist team members with direct patient care as needed
Coordinate patient flow to ensure safe and effective care
Perform other department-specific tasks as assigned by leadership
Round with patients and family members to address needs and identify improvement opportunities
Ensure adequate staffing and monitor supplies to prevent waste
Help ensure proper equipment use to avoid damage
Professionalism:
Adhere to professional guidelines, including state nursing boards, ANA standards, and ethical practice
Collaborate with other departments to deliver patient-centered care
Demonstrate strong communication, conflict resolution, team-building, and leadership skills
Participate in maintaining and updating standards of practice, serving as a role model for others
Requirements
Comply with legal, hospital, and departmental policies and procedures
Associate Degree in Nursing (required)
Minimum of 1 year of Clinical Leadership (CL) experience
Active Arizona or Compact RN License (required)
Obtain ACLS certification within 90 days of hire
Additional Information
Our client offers a sign-on bonus of up to $20,000 for candidates with 2+ years of experience and a $5,000 relocation package for eligible applicants.
Benefits
Our client offers a comprehensive health benefit package, including medical, dental, and vision coverage, as well as a 401(k) plan. Additional perks include competitive Paid Time Off (PTO), an Extended Illness Bank, and access to an Employee Assistance Program for mental, physical, and financial wellness support. Tuition reimbursement or assistance is available for eligible applicants, along with other benefits.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Sierra Vista, Arizona Direct Hire Jan 10, 2025 Healthcare Job Summary
Homeland is partnering with an acute care hospital in Arizona specializing in comprehensive healthcare services. Our client offers a broad range of care, including imaging, cardiac rehabilitation, cardiopulmonary, emergency services, hospice, infusion care, laboratory, orthopedics, wound care, pharmacy, and more.
They are currently hiring a Lead Ultrasound Sonographer to join their team. In this role, you will identify and address barriers to accessing services, recommend and develop policy or procedure changes, and ensure efficient operations within the Ultrasound modality. Additionally, you will provide leadership, guidance, and support to the ultrasound team, collaborating with the Director to achieve departmental goals and deliver exceptional patient care.
Responsibilities
Evaluate and address barriers to service access, recommending policy or procedure changes as needed
Communicate effectively with the Director, providing timely feedback as required
Assist the Director with performance evaluations for staff and team leaders
Organize, coordinate, and direct daily activities within the Ultrasound modality
Oversee scheduling and completion of annual competency checklists for staff
Engage, advise, and assist staff according to established performance standards
Ensure adequate inventory levels and availability of necessary equipment
Complete tasks assigned by the Director within specified timeframes
Order medical and office supplies for the Ultrasound modality
Oversee staff scheduling to minimize overtime and ensure department coverage, addressing concerns with the Director
Consult with the Director on potential challenges within the Ultrasound department
Perform ultrasound procedures and exams on patients of all ages for the diagnosis of anatomic and physiologic disorders
Assist the Director in leading the Diagnostic Imaging Department to ensure high-quality imaging services
Requirements
Minimum of three years of experience within the United States
Complies with legal, hospital, and departmental policies and procedures
High school diploma or equivalent (required)
Graduation/completion of an accredited Ultrasound sonography program (required)
ARDMS certification preferred at the time of application; must obtain ARDMS certification within 6 months of hire
CPR certification required within 90 days of hire
Additional Information
Our client offers a sign-on bonus of up to $10,000 for candidates with 2+ years of experience and a $5,000 relocation package for eligible applicants.
Benefits
Our client offers a comprehensive health benefit package, including medical, dental, and vision coverage, as well as a 401(k) plan. Additional perks include competitive Paid Time Off (PTO), an Extended Illness Bank, and access to an Employee Assistance Program for mental, physical, and financial wellness support. Tuition reimbursement or assistance is available for eligible applicants, along with other benefits.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Sierra Vista, Arizona Direct Hire Jan 10, 2025 Healthcare Job Summary
Homeland has partnered with an acute care hospital in Arizona, who specializes in comprehensive healthcare services. Our client provides a wide range of care, including imaging, cardiac rehabilitation, cardiopulmonary, emergency services, hospice, infusion care, laboratory, orthopedics, wound care, pharmacy, and more.
They are currently seeking a Registered Nurse (RN) to join their Cardiac Cath Lab team. The RN will provide direct patient care, including patient preparation and recovery, while demonstrating expertise in cardiac catheterizations, percutaneous coronary interventions, and permanent pacemaker implants. The role also involves familiarity with cardiac stress testing, loop recorder implants, and venous ablation procedures. Responsibilities must align with standards set by CVMC, AACN, CCI, and SICP, along with performing other assigned duties as needed.
Requirements
Associate’s Degree in Nursing
Active AZ or Compact RN License
1 to 2 years of Cath Lab experience (preferred)
BLS and ACLS certification within 90 days of hire
Additional Information
Our client offers a sign-on bonus of up to $20,000 for candidates with 2+ years of experience and a $5,000 relocation package for eligible applicants.
Benefits
Our client offers a comprehensive health benefit package, including medical, dental, and vision coverage, as well as a 401(k) plan. Additional perks include competitive Paid Time Off (PTO), an Extended Illness Bank, and access to an Employee Assistance Program for mental, physical, and financial wellness support. Tuition reimbursement or assistance is available for eligible applicants, along with other benefits.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Sierra Vista, Arizona Direct Hire Jan 10, 2025 Healthcare Job Summary
Homeland has partnered with an acute care hospital in Arizona, who specializes in comprehensive healthcare services. Our client provides a wide range of care, including imaging, cardiac rehabilitation, cardiopulmonary, emergency services, hospice, infusion care, laboratory, orthopedics, wound care, pharmacy, and more.
They are currently seeking a full-time CT Technologist to join their team. In this role, you will perform imaging procedures and exams for patients of all ages to assist in diagnosing various conditions. Key responsibilities include safely and accurately preparing and positioning patients and equipment while adhering to established protocols and procedures.
Responsibilities
Perform diagnostic Computed Tomography (CT) exams accurately and efficiently
Assist with the administration of contrast media and related procedures following departmental policies
Obtain high-quality CT images while adhering to software protocols for optimal diagnostic results
Ensure compliance with all quality assurance measures
Communicate effectively with radiologists about unusual clinical findings or patient history
Verify diagnostic orders match patient diagnoses to ensure proper reimbursement
Deliver age-appropriate and culturally sensitive care to patients
Identify and resolve any issues affecting the delivery of patient care
Requirements
Associate's Degree in Radiologic Technology
ARRT RT (R) Radiographer certification
CT certification and Arizona CRT & CTCT licensure
BLS certification within 90 days of hire
Prior experience in the field (preferred)
Additional Information
Our client offers a sign-on bonus of up to $20,000 for candidates with 2+ years of experience and a $5,000 relocation package for eligible applicants
Benefits
Our client offers a comprehensive health benefit package, including medical, dental, and vision coverage, as well as a 401(k) plan. Additional perks include competitive Paid Time Off (PTO), an Extended Illness Bank, and access to an Employee Assistance Program for mental, physical, and financial wellness support. Tuition reimbursement or assistance is available for eligible applicants, along with other benefits.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Nashville, Tennessee Contract To Hire Jan 9, 2025 Professional Services Job Summary
Our client in Nashville, TN, is seeking a Dispatcher to join their team! The Dispatcher will be key in coordinating service requests, managing communication between field crews and customers, and ensuring smooth information flow within the organization.
Available shifts: Friday, Saturday, Sunday, Monday (6 am - 4:30 pm, 10 am - 8:30 pm, 8 pm - 6:30 am). Must be available for training Monday-Friday 6 am - 2:30 pm until fully trained.
Responsibilities
Handle incoming calls and respond to service requests in both English and Spanish
Efficiently dispatch service technicians to jobs, ensuring timely responses to customer needs
Keep accurate records of service requests, dispatch activities, and technician status using the customer service management system
Coordinate with field teams to provide updates on service requests and ensure the availability of necessary equipment and resources
Communicate service schedules, delays, and other important information to customers in a clear and professional manner
Assist with resolving customer inquiries and complaints by providing timely, effective solutions
Monitor and track service vehicle locations and offer routing support to technicians as needed
Work closely with other departments to ensure smooth communication and service delivery
Conduct follow-up calls with customers to ensure their satisfaction with services
Perform additional administrative duties as needed
Requirements
High School Diploma or equivalent; additional education in a related field is a plus
Previous experience in dispatching or customer service, ideally in the utilities or service industry
Strong organizational skills and ability to multitask in a fast-paced environment
Excellent verbal and written communication skills
Proficient in computer systems and software; experience with dispatch or customer service management software is a plus
Flexibility to work evenings and weekends, as needed
Strong problem-solving skills with a customer-focused attitude
Summary
Apply today
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Bloomington, Minnesota Direct Hire Jan 9, 2025 Customer Service Job Summary
Homeland is partnering with a global leader in healthcare technology to hire a skilled and driven Call Center Quality Control Analyst for their Bloomington, MN Call Center. This critical role requires over two years of quality assurance experience in a technical B2B SaaS customer support environment, along with a strong understanding of QA methodologies, best practices, and compliance requirements.
The ideal candidate will be proactive, show initiative, and possess exceptional communication skills with a strong customer-focused mindset. In this role, you will diagnose technical and user-related issues for both new and existing customers, ensuring a consistently high-quality support experience. This is an excellent opportunity to contribute to a fast-paced, innovative organization while delivering impactful results.
Responsibilities
Develop and execute the overall quality assurance strategy to ensure exceptional customer experience and compliance with established standards
Lead, coach, and manage Quality Assurance and Technical Customer Support Training Specialists, providing guidance and support for consistent evaluation and feedback processes
Conduct Quality Assurance assessments of technical support interactions, ensuring adherence to protocols and SLAs
Perform regular audits and assessments to identify areas for improvement, highlight best practices, and ensure compliance with quality standards
Identify trends, patterns, and root causes of quality issues, collaborating across teams to implement corrective actions and process improvements
Maintain and uphold technical customer support center quality standards
Monitor and evaluate technical support interactions (phone calls, chats, and emails) to assess agent performance and adherence to scripts and procedures
Provide feedback and coaching to agents, focusing on areas for improvement and enhancing customer service skills
Collaborate with management to deliver meaningful, constructive feedback during daily and weekly coaching sessions
Analyze support metrics (e.g., SLAs, CSAT) and assess agent and team performance against KPIs
Create and implement strategies to improve customer service KPIs and support agent performance through tailored instructions and ongoing coaching
Partner with QA leadership, support management, and training teams to map training needs and ensure continuous improvement
Lead and participate in calibration sessions to ensure evaluation consistency and performance improvement
Maintain familiarity and expertise in product offerings, industry knowledge, and customer personas, including certifications as required
Requirements
2+ years of experience in quality assurance within a technical B2B SaaS customer support environment
Excellent understanding of QA methodologies, best practices, and compliance requirements
Exceptional analytical skills with the ability to identify trends, patterns, and root causes of quality issues and recommend corrective actions
Strong customer service and communication skills, with proficiency in Salesforce
Strong organizational skills with the ability to manage priorities and workflows effectively
Detail-oriented with robust technical skills
Proven interpersonal, collaborative, and relationship-building abilities
Passionate about customer service and committed to delivering value to customers
Flexibility to work assigned shifts, including weekends, with hours ranging from 7 AM to 7 PM
Experience with SMB or non-tech-savvy personas is a plus
Familiarity with supporting software that offers a freemium platform is a plus
Benefits
Employees are offered a generous benefit package which includes Medical, Dental, Vision, 401K, Disability, HSA, PTO and more!
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Florida Contract Jan 8, 2025 Healthcare Job Summary
Homeland has partnered with a leading provider of employee benefits, offering dental health coverage to millions across the U.S. This partner specializes in managing claims, supporting healthcare providers, and ensuring members receive the benefits and services they are entitled to under various health plans. Our client is hiring Provider Relations Dental Support Associates to join the team! (This position is a 2-month contract).
The Provider Relations Dental Support Associate conducts assessments of dental facilities to verify compliance with industry regulations, standards, and best practices. This role includes performing on-site audits to review each facility’s operational efficiency, clinical procedures, safety measures, and adherence to legal and ethical guidelines. Success in this position requires a strong attention to detail and effective communication skills.
Responsibilities
Conduct on-site audits and evaluations of dental offices and clinics
Ensure compliance with regulatory standards, including HIPAA, OSHA, and state/local dental board regulations
Verify that dental offices follow established policies and procedures for patient care, billing, and documentation
Document audit findings, emphasizing areas that require corrective actions
Summarize findings, highlighting potential risks, errors, or areas of non-compliance
Submit site audit findings through the appropriate channels for review
Requirements
1-2 years of experience working in a dental office (required)
Understanding medical and dental terminology (preferred)
High School Diploma or equivalent (required); Bachelor’s degree (preferred)
Certification as a Dental Assistant (DANB or CDA) (preferred)
Familiarity with regulatory compliance, infection control standards, and clinical procedures in a dental setting (preferred)
Strong attention to detail and accuracy
Excellent communication and interpersonal skills for effective collaboration with dental professionals
Proficiency with Microsoft Office applications, especially intermediate-level skills in Excel and databases
Ability to work with various computer programs for data analysis, word processing, presentations, and database management
Additional Information
A valid driver’s license and access to a personal vehicle are required. This position requires up to 100% travel for conducting dental site audits. Travel may involve various modes of transportation, including public transit (e.g., rail, bus, car, or plane). Mileage and travel expenses will be reimbursed according to IRS mileage guidelines and the company’s expense report policy.
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Kennewick, Washington Direct Hire Dec 26, 2024 Healthcare Job Summary
Homeland has partnered with a state-of-the-art healthcare network, who is now hiring a Certified Nursing Assistant (NAC) to join the team. In this role, you will work under the direct supervision of a Registered Nurse to provide age-specific direct patient care. You will ensure that quality care is provided in an efficient and safe manner, consistent with the unit’s standards of care.
The NAC demonstrates performance consistent with the mission, philosophy, and goals of the unit and organization. You will show adaptability to evolving systems, with a commitment to quality and effectiveness in work habits and clinical practice, treating the staff, physicians, patients, and families with consideration and respect. If you are passionate about providing quality patient care, apply today!
Requirements
High School Diploma or Equivalent
NAC Certification from the State of Washington
AHA HCP (BLS for Healthcare Providers)
Six months or more experience in a hospital or long-term care facility
Benefits
Our client offers a sign on bonus of up to $5000 with experience, as well as a comprehensive benefit package to include medical, dental, and vision insurance, as well as a 401(k) plan, free Employee Assistance Program (EAP), up to 25 days of paid time off annually, employer-paid short-term and long-term disability and more!
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Kennewick, Washington Direct Hire Dec 26, 2024 Healthcare Job Summary
Homeland has partnered with a vibrant healthcare system to hire a dedicated and proficient Certified Medical Assistant. In this position, you will support patient care under the guidance of nurses, physicians, or medical providers, assisting with minor procedures, exams, and other tasks. Your work will adhere to the scope of practice defined by the WA State Department of Health for Certified Medical Assistants.
Responsibilities
Triages telephone calls appropriately
Reviews and organizes patient medical records and examination rooms prior to patient presentation
Readies exam rooms, ensuring they are clean and stocked appropriately
Performs vital signs and assists patients in preparing for physician’s exam
Chaperones during exams and provides assistance as requested
Gathers surgical and/or prep trays for procedures or tests
Charts medical records clearly and concisely
Assesses patients using techniques appropriate for different age groups
Explains plans of care and procedures to patients
Schedules diagnostic testing for patients
Discusses advanced care directives options
Reviews processes to enhance efficient patient care and safety
Follows appropriate infection control techniques
Ensures all processes comply with regulatory agencies and Health and Safety Policies (eg, OSHA, CLIA)
Demonstrates awareness and sensitivity to patient rights; requests permission before disclosing sensitive information
Educates patients on preventative medicine protocols and promotes healthy lifestyles
Educates patients on corrective actions to reverse unhealthy habits
Abides by standard precautions regarding infection control, blood-borne pathogens, and handwashing
Willingly performs both pleasant and unpleasant tasks
Practices excellent customer service and communication with all customers and staff
Proficiently operates computer systems for patient care and communication
Requirements
High school diploma or equivalent
Completion of a certified Medical Assistant Program
Required Skills: Critical thinking, decisive judgment, and the ability to work with minimal supervision
Ability to work in a stressful environment and take appropriate action
Certifications: Basic Life Support (BLS)
Licenses: WA State MA-Certified Certification (Interim or Active)
Benefits
Our client offers a sign-on bonus of $2,000 for 0-2 years of experience, $3,000 for 3-4 years of experience, and $4,000 for 4+ years of experience. They also offer competitive pay and a comprehensive benefits package, including medical, dental, and vision insurance. Employees enjoy free access to the Employee Assistance Program (EAP), up to 25 days of Paid Time Off (PTO) per year, and employer-paid short-term disability coverage.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Kennewick, Washington Direct Hire Dec 26, 2024 Healthcare Job Summary
Homeland has partnered with a dynamic healthcare system to hire a compassionate and skilled Medical Receptionist to join their team. In this vital role, you will contribute to a mission focused on improving community health. As a Medical Receptionist, you will play a key part in ensuring a seamless patient experience while supporting the team with your organizational skills and dedication. This is more than just a job, it’s an opportunity to make a meaningful difference in the lives of those you serve. Join us in this rewarding journey of care and impact!
Responsibilities
Ensure all necessary demographic, billing, and clinical information is obtained and entered accurately and promptly into the registration system
Distribute and explain forms, documents, and educational materials to patients or family members
Meet with patients or caregivers before or after admission to exchange information, provide explanations, and address concerns
Communicate with admitting physicians, nursing unit staff, and other personnel to exchange necessary information and determine patient placement
Verify insurance benefits and obtain precertification/authorization as required
Collect required payments, including co-pays and deductibles, or refer to financial counselors for follow-up
Greet patients with excellent customer service, maintaining direct eye contact
Answer phone calls and assist patients/customers effectively
Gather and update demographic information in the computer system
Conduct intake activities with respect for patient privacy and rights
Listen attentively to patients, parents, or caregivers and respond positively to questions or concerns
Keep patients waiting informed of any delays and notify clinical staff of cancellations or delays
Assist co-workers during heavy workloads or absences as needed
Accurately complete and verify patient charges on fee slips
Answer the telephone, assist with transfers, take clear messages, and use proper grammar
Oversee cash payments and apply payments to patient accounts correctly
Prepare and maintain accurate medical records
Make copies and file lab and medical documents accurately when needed
Communicate and provide information appropriate to the age and specific needs of patients, adjusting explanations as necessary
Assist patients in completing forms and ensure all required forms are completed
Proficiently use computer systems to communicate and maintain patient health records
Enhance professional growth and development through annual educational opportunities
Coordinate office supply needs with staff and report equipment malfunctions to the clinic manager
Work collaboratively with all practice staff as part of a team
Requirements
High School Diploma or Equivalent
Associate's Degree (Preferred)
Benefits
Our client offers a $2500 sign on bonus, as well competitive pay and a comprehensive benefits package which includes medical, dental, and vision insurance. Employees receive free access to the Employee Assistance Program (EAP), up to 25 days of Paid Time Off (PTO) per year, and employer-paid short-term disability coverage.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Katy, Texas Direct Hire Dec 26, 2024 Manufacturing/Distribution Job Summary
Our manufacturing client is seeking a skilled Controls Engineer with PLC programming and refrigeration experience to join their team. The role involves designing control systems for industrial refrigeration setups according to both customer and internal specifications. Responsibilities include generating electrical and control design documents from P&ID, ensuring the accuracy of electrical drawings, and creating Factory Acceptance Test (FAT) documents.
The ideal candidate will have the ability to develop and modify PLC and HMI software, coordinate with customers to integrate PLC software with their DCS/SCADA systems, and provide ongoing support for existing installations. Additionally, the role will require commissioning and startup support at customer sites as necessary. Strong communication skills and the ability to work effectively both independently and in a team are essential for success in this position.
Requirements
Proficiency with Allen Bradley programming software (Studio5000 PLC programming, FactoryTalk HMI programming)
Proficiency with CodeSys, Siemens TIA Portal, Ignition (optional)
Familiarity with AutoCAD Electrical
Knowledge of Modbus and Ethernet/IP communication protocols
Knowledge of basic IP network configuration
Willingness to travel up to 30% annually
BSEE, or equivalent technical degree with experience, in a related STEM discipline required
Experience in controls engineering in the industrial refrigeration market is preferred
Experience with modern revision control systems (git, Copia, etc.), preferred
Benefits
Our client offers a generous benefits package which includes medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. Additionally, they offer a 401(k) match, health savings account (HSA), flexible spending account (FSA), paid time off (PTO) and more.
Apply today!!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Bloomington, Minnesota Direct Hire Dec 26, 2024 Customer Service Job Summary
Homeland is partnering with a global leader in healthcare technology to find a skilled and service-oriented Workforce Analyst. In this role, you’ll optimize resources and manage real-time and intraday workforce planning to meet customer needs across multi-site, multi-SLA, 7-day operations. You will play a crucial part in ensuring efficient staffing, adherence to forecasts, and exceptional service delivery.
The key responsibilities include monitoring staffing levels, handling front and back-office operations (phone, chat, email), and implementing best practices for consistency and data-driven decision-making. The ideal candidate is organized, adaptable, and has experience in workforce management and customer service. This role offers a chance to contribute to a world-class healthcare organization while improving operational efficiency and customer satisfaction.
Responsibilities
Collaborate with the Workforce Manager to enhance call center planning and staffing processes, ensuring improved workforce optimization
Use workforce management tools to monitor call volume, analyze workload, and maintain accurate staffing models
Communicate adjustments to workforce requirements based on dynamic forecasts, re-forecasting as needed to meet service level objectives
Oversee intra-day staffing and service performance, managing real-time workload and call routing to ensure adherence to service level agreements (SLAs)
Develop, implement, and regularly update strategies to address staffing challenges and adjustments
Coordinate staffing allocations and ensure the availability of call center staff to achieve service targets, including compliance with state-mandated SLAs
Monitor and improve key performance metrics such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA) adherence, Average Speed of Answer (ASA), and Abandon Rates
Maintain attendance tracking, identify trends in planned and unplanned absences, and address excessive leave or unbalanced workloads
Use Excel and workforce management software to document and manage time-off requests and unplanned leave, reporting issues as necessary
Collaborate with HR and management to validate leave entries, resolve discrepancies, and communicate with employees for clarification
Support payroll processes by verifying timecard accuracy, addressing discrepancies, and ensuring policy compliance
Assist with scheduling team meetings, training initiatives, and operational activities
Run and analyze workforce reports, making recommendations to optimize staffing levels and productivity
Monitor agent performance dashboards to ensure productivity and take necessary actions
Educate call center staff on workforce management practices, adherence tools, and workforce planning principles
Leverage analytics tools, such as Amazon Connect, to conduct regular data analysis and identify opportunities for workforce optimization and technical operation improvements
Requirements
3+ years as a Workforce Analyst required
Background in mathematics or data analytics preferred
Skilled in workforce management tools like Alvaria Aspect, AWS Amazon Connect, Tableau, Salesforce Service Cloud, Excel, and Jira
Strong analytical and problem-solving abilities, with exceptional attention to detail
Exceptional analytical skills to identify trends, patterns, and actionable insights
Excellent organizational skills with the ability to manage priorities and workflows effectively
Proven interpersonal, collaboration, and relationship-building skills
Passionate about delivering value to customers and providing outstanding customer service
Enthusiastic, team-oriented, and driven to succeed
Excellent verbal and written communication skills
Willingness to travel up to 10%, including overnight stays
Benefits
Employees are offered a generous benefit package which includes Medical, Dental, Vision, 401K, Disability, HSA, PTO and more!
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Bloomington, Minnesota Direct Hire Dec 23, 2024 Customer Service Job Summary
Homeland has partnered with a global force in healthcare technology, who is looking for a motivated and skilled Enablement Specialist to join their Technical Customer Care team in Bloomington, MN.
Our client is the leading technology platform for home and community-based care, to empower aging individuals and those with disabilities to thrive at home and in their communities. They are passionate about transforming healthcare by creating a comprehensive homecare ecosystem that connects patients, care providers, managed care organizations, and states.
In this role, you will develop and deliver training programs to enhance the skills and product knowledge of our technical support team. Your efforts will ensure they provide outstanding service to customers across multiple channels, including phone, chat, and case management. This position focuses on both technical and customer service training, supporting our home health SaaS platform users. The role requires a commute to the Bloomington, MN office. Bilingual candidates fluent in Spanish are strongly preferred.
Responsibilities
Design, create, and update training modules to stay aligned with the latest product updates and technical enhancements
Lead engaging training sessions for technical customer care teams, emphasizing technical product knowledge, troubleshooting techniques, and customer service excellence
Disseminate product knowledge effectively to ensure the team is well-versed in the platform's features and functionalities
Collaborate with cross-functional teams, including Product, Engineering, and Customer Success Management (CSM), to ensure the training content is accurate, relevant, and comprehensive
Analyze performance data, conduct assessments, and gather feedback to identify skill gaps and training opportunities for the team
Measure and track training effectiveness through assessments, feedback, and performance metrics, ensuring continuous improvement and alignment with organizational goals
Requirements
2–5 years of experience as a technical customer care trainer, preferably in a SaaS or health-tech environment, with expertise in technical troubleshooting, product support, and service delivery
Proficiency in Salesforce Service Cloud, Microsoft Office, Jira, and AWS
Excellent customer service and communication skills
Strong analytical and problem-solving abilities, including the capability to identify technical issues, analyze root causes, and recommend actionable solutions to improve customer care performance
Proven experience in delivering exceptional customer service both within teams and externally to customers, ensuring satisfaction and support
Experience in mathematics or data analytics
Strong organizational skills with the ability to manage priorities and workflows effectively
Detail-oriented with robust technical skills
Exceptional interpersonal, collaboration, and relationship-building skills
Passion for customer service and delivering value to customers
A team-oriented approach with enthusiasm and a strong desire to succeed
Benefits
Employees are offered a generous benefit package which includes Medical, Dental, Vision, 401K, Disability, HSA, PTO and more!
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Contract Dec 23, 2024 Human Resources Job Summary
Homeland is looking for an experienced HR/Payroll Systems Consultant with expertise in Payroll Processing and Human Resources to join our client’s team. The ideal candidate will have experience working with school districts and familiarity with BusinessPlus. This role involves integrating payroll processes with HR systems, as well as supporting their implementation and improvement. A strong understanding of payroll and its connection to HR functions is essential.
Responsibilities
Provide consulting and support for implementing and optimizing Payroll and HR systems within BusinessPlus
Collaborate with HR and Payroll teams in school districts to ensure seamless system integration
Troubleshoot and resolve technical issues related to payroll processing and HR modules
Work with cross-functional teams to gather requirements and configure systems based on user needs
Deliver training and ongoing support to end-users in HR and Payroll departments
Communicate effectively with team members and leadership, providing regular feedback to improve system performance
Requirements
Extensive experience in Payroll Processing and Human Resources, with a solid understanding of their integration
Preferred experience in a school district HR or Payroll department
Familiarity with BusinessPlus or comparable HR and Payroll systems
Strong communication, organizational, and problem-solving abilities
Proven ability to work effectively in a collaborative, team-focused environment
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Contract Dec 23, 2024 Accounting & Finance Job Summary
Homeland is hiring a detail-oriented and collaborative Financial Application Consultant with a solid accounting background to join our client’s team. The ideal candidate will have hands-on experience in a school district Finance office, especially with BusinessPlus software. In this role, you will play a key part in implementing, configuring, and optimizing financial modules such as General Ledger, Budgeting, Accounts Payable, and Accounts Receivable. Your expertise will help ensure our financial systems meet district needs and operate efficiently.
Responsibilities
Provide consulting and support for implementing and optimizing General Ledger, Budgeting, Accounts Payable, and Accounts Receivable modules within BusinessPlus
Partner with school district finance teams to ensure the successful deployment of financial systems
Identify, troubleshoot, and resolve technical issues related to financial modules
Collaborate with cross-functional teams to gather requirements and ensure accurate system configuration
Deliver training and ongoing support to end-users in the finance department
Maintain clear and consistent communication with team members and leadership, ensuring regular feedback and updates
Requirements
Strong background in accounting, with hands-on experience in General Ledger, Budgeting, Accounts Payable, and Accounts Receivable
Experience working in a school district finance office is highly preferred
Familiarity with BusinessPlus or similar financial systems
Excellent organizational and communication skills
Ability to work independently and collaboratively within a team environment
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Minnesota Direct Hire Dec 10, 2024 Manufacturing/Distribution Job Summary
Homeland has partnered with a leading global manufacturer who has recently opened a new facility in Arkansas. Our client is looking for a National Field Service Manager to join their Food Automation Equipment team. This key role involves overseeing and managing Field Service Technicians to ensure effective technical support and service throughout the entire life cycle of the equipment, helping maintain high performance and reliability for their customers.
The ideal candidate will lead and organize Field Service Technicians nationwide, improve and implement service-related processes, monitor key metrics, and integrate them into the software systems. Additionally, they will support service teams with these processes while maintaining documentation and reporting standards. We are seeking a process-driven, detail-oriented professional with a proven track record of managing projects and implementing process improvements in a similar field. This is an exciting opportunity to contribute to the growth of our expanding equipment installation and service business! This position is onsite in Springdale, AR. Relocation assistance available to qualified candidates.
Responsibilities
Schedule and support field service technicians, ensuring they have all necessary materials and information for successful installations or service visits
Coordinate new equipment installations and aftermarket services both on-site and remotely
Manage the service scheduling calendar, including start-up and commissioning reports, punch lists, customer training, acceptance signoffs, warranties, and post-warranty support
Oversee service quotes, spare parts support, and equipment rebuilds
Provide technical and professional training to service technicians
Analyze existing processes to identify improvement areas and implement solutions to streamline operations
Develop and execute a project plan for implementing a service software platform using SharePoint
Create and maintain documentation such as standard operating procedures, user guides, and training materials
Analyze data to measure the effectiveness of process improvements and identify areas for further enhancement
Develop reporting mechanisms to track key performance metrics for service operations
Monitor project progress, manage risks, and address issues in status meetings to ensure timely completion of project milestones
Communicate professionally and promptly with customers to address concerns and provide support
Address resistance to change through clear communication and coaching
Visit customers with the sales team to promote and sell service agreements
Perform additional duties as assigned
Requirements
Bachelor’s degree or 2-year technical degree required
Minimum of 5 years of experience in a service management role, managing at least 5 remote service technicians for a manufacturer of industrial-engineered equipment
Valid driver’s license required
Results-oriented with a proven focus on success
Proactive, positive, professional, and self-motivated team player
Proficient in Microsoft Word, Excel, and other assigned software programs
Strong leadership and team management skills, with the ability to motivate others
Proven track record of managing projects from initiation to completion, with a focus on process improvement and implementation
Ability to lead business transformation to new operational models
Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously
Detail-oriented, with a commitment to accuracy and quality
High level of technical aptitude in automation and electro-mechanical systems
Ability to read and interpret service manuals
Must be able to work collaboratively in a team environment and meet deadlines
Prolonged periods of sitting and computer work
Must be able to lift up to 15 pounds occasionally
Must be able to travel up to 15% of the time
Benefits
Our client offers a generous benefits package which includes medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. Additionally, they offer a 401(k) match, health savings account (HSA), flexible spending account (FSA), paid time off (PTO) and more.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
