Remote, Florida Direct Hire Nov 19, 2024 Healthcare **Jacksonville, Miami, Tampa, Orlando, St. Petersburg, Cape Coral, Palm Beach, Tallahassee
Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Bilingual Community Health Navigator to join their team.
As a Bilingual Community Health Navigator, you will serve as the primary link for members with special healthcare needs to the resources and services available within oral health-related Medicaid services. Your responsibilities will include identifying eligible patients, conducting outreach, performing oral health risk assessments, and connecting enrollees with providers. This role is integrated within the communities they serve, establishing a network of resources aimed at mitigating the impacts of social determinants of health. This may involve coordinating transportation needs as necessary and ensuring effective communication and follow-up with enrollees, Medicaid Managed Care Plans, community providers, and support staff. The position is field-based and assigned to specific regions.
Key responsibilities of the Bilingual Community Health Navigator include meeting with members in person to interview them and identify barriers to accessing dental benefits, with the goal of fostering strong oral health habits. You will work to quickly find solutions to remove obstacles, assist with appointment scheduling, clarify benefits, and ensure the completion of treatment plans. This role requires collaboration with key team members, including Account Managers, Professional Consultants, and staff from Provider Services, Claims, and Customer Services departments. Successful care coordination necessitates empathy, patience, the ability to conduct motivational interviews, as well as attention to detail and meticulous planning.
Responsibilities
Perform visits with patients and their families at community events, provider offices, and, when necessary, in their homes to build personal relationships and ensure oral health needs are met
Build rapport with members and encourage active participation in their oral and overall healthcare
Educate members on oral health best practices, preventive care, and available community resources Coordinate care among various providers and services to ensure comprehensive support for patients
Convey complex oral health information clearly and compassionately to patients
Understand the impact of social determinants of health (SDOH) on dental health outcomes and connect members with community resources to address these factors
Adapt to changing healthcare environments and member needs
Work in various community settings, including home visits, clinics, and outreach events
Show sensitivity to and understanding of diverse cultural backgrounds and their impact on health behaviors and access to care
Follow up and track member progress towards health outcomes, conducting thorough oral health assessments of patient needs, preferences, and barriers
Manage multiple cases and ensure timely follow-up with patients
Familiarity with treatment planning and scheduling for routine and complex dental procedures
Understand referral processes and facilitate members’ access to specialty dental services Develop and deliver educational programs to enhance patient knowledge and self-management
Identify urgent and emergency dental conditions and take appropriate steps for escalation and intervention
Familiarity with dental public health initiatives, such as school-based dental programs, mobile dental clinics, and fluoride varnish application programs
Travel within your designated region to meet with patients and families, complete oral health assessments, review treatment plans and benefits, and assist with connections to community-based organizations
Requirements
Bachelor’s Degree in Dental Hygiene, Dental Science, or a similar field
Must be Bilingual (English; Spanish/ Haitian Creole)
This role requires 50-75% travel within a specific region
Must be a Registered Dental Hygienist
1-3 years of experience working with culturally and economically diverse populations
1-3 years of experience in highly stressful environments
In-depth knowledge of local community resources, eligibility for services, and referral processes
Thorough understanding of relevant service delivery concepts and structures, including dental home, medical home, and other care delivery models
Strong written and verbal communication skills to interface effectively with all parties and ensure quality services and program operations
Proven ability to manage multiple priorities and create a conducive environment for effective engagement with clients presenting multiple service needs
A valid driver's license and the ability to use your own vehicle are required Ability to travel up to 50% to meet prospective clients, existing customers, attend trade shows, and other meetings as needed Travel requirements may vary and can include short/overnight trips or extended stays to oversee project/client implementation Modes of transportation may include public transportation (rail, bus, car, and/or plane) Travel/mileage reimbursement will be provided in accordance with the IRS annual mileage program and/or receipts submitted through the company expense report policy
Certified Community Health Worker (CHW) or equivalent certification
Proficiency in electronic health records (EHR) systems, dental practice management software, and customer relationship management (CRM) tools
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Direct Hire Nov 19, 2024 Customer Service Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Bilingual Appeals and Grievance Supervisor to join their team.
As the Bilingual Appeals and Grievance Supervisor, you will be instrumental in championing member advocacy for our members and providers. Leading a dedicated team, your primary focus will be to ensure that every appeal or grievance is addressed promptly and fairly, cultivating a culture of trust and transparency. Your expertise will drive compliance with regulations while identifying opportunities for process improvements that enhance satisfaction for both members and providers. By leveraging data and insights, you will help shape our service delivery and empower your team to excel.
The Appeals and Grievances team is dedicated to providing fair and timely resolutions regarding healthcare benefits. They manage a variety of cases, carefully investigating each one to ensure that all concerns are addressed. Their primary goal is to advocate for members and providers, ensuring members receive the care they need without unnecessary barriers, while also providing a clear process for providers to address benefit decisions. By identifying trends in appeals and grievances, we continuously strive to improve our processes and boost overall satisfaction.
In this role, you will serve as a vital link between members, providers, and the organization, promoting trust and transparency in all our efforts. In this position, you will oversee the daily operations of the appeals and grievances team, managing case intake, investigation, and resolution processes to ensure timely responses to concerns from members and providers. You will also provide high-level oversight of all correspondence to members and providers. Each day, you will guide and support your team, conducting regular check-ins to discuss ongoing cases and address challenges. Monthly, you will analyze data on appeal trends and prepare detailed reports for senior management, highlighting insights and recommendations for process enhancements. As a leader, you will leverage your knowledge of regulations and industry best practices to ensure compliance and improve the overall efficiency of the appeals process and correspondence generation. Your efforts will directly contribute to enhancing member and provider satisfaction and trust in our services.
Responsibilities
Apply regulations and compliance standards governing appeals and grievances processes and correspondence generation
Manage complex cases, ensuring thorough investigations and timely resolutions for appeals and grievances
Oversee the implementation and updates of all correspondence templates for the organization
Ensure operational processes and procedures are established and followed for all correspondence-related activities
Analyze trends and outcomes related to appeals and grievances, using data to support informed decision-making and process improvements
Develop and implement quality control measures to ensure compliance and improve outcomes for appeals, grievances, and correspondence
Navigate difficult conversations and resolve conflicts effectively and diplomatically
Inspire and motivate team members, fostering a collaborative and productive work environment
Possess excellent verbal and written communication skills for interacting with members, stakeholders, team members, and providers
Possess strong analytical and critical thinking abilities to identify issues and develop effective solutions
Maintain a high level of accuracy and attention to detail in managing cases and documenting processes
Demonstrate a commitment to understanding and addressing the needs and concerns of members, ensuring a positive experience
Requirements
Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, OR 4-6 years of experience in Claims Administration
1-3 years of experience in appeals and grievances management (preferably in healthcare or insurance)
1-3 years experience applying regulations and compliance standards related to appeals and grievances
1-3 years experience in Excel (ability to create pivot tables, custom formulas, and VLOOKUP)
1-3 years experience aggregating data for tracking and trending
1-3 years experience utilizing strong analytical skills to identify trends and convert data into written responses for partners, process improvements, and innovation
Proficient in all Microsoft Office products
1-3 years of experience managing multiple priorities under tight deadlines
Aptitude for quick decision-making, adapting between priorities and projects, and communicating changes
Ability to work independently
1-3 years of supervisory or leadership experience with a track record of managing and developing teams
Excellent verbal and written communication skills; effective interaction with members, stakeholders, and team members
Commitment to advocacy and exceptional customer service
Fluent in both English and Spanish or Haitian-Creole (oral and written)
1+ year of experience in a dental and/or optical office
Registered Dental Hygienist or Dental Assistant
Strong understanding of Medicaid policies and procedures related to dental and vision services
1+ year of leadership experience
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote, Florida Direct Hire Nov 19, 2024 Healthcare Job Summary
Homeland has partnered with a top provider of employee benefits, focused on dental health coverage across the U.S. Our client is looking for a Compliance Director to join their team.
In this role, you will help develop and manage the overall compliance program, ensuring the company’s mission, values, and ethical standards are aligned with the code of conduct. As a Compliance Director, you'll ensure that the company adheres to federal and state regulations, internal policies, and industry standards. You will work to prevent, identify, and address compliance risks that could affect the company's operations, reputation, and legal standing.
The Compliance Department fosters a culture of ethics and accountability, promoting an understanding of compliance standards across the organization, and providing ongoing training and resources to keep staff informed about regulatory updates. Key responsibilities include developing compliance policies, managing Medicaid program requirements, and ensuring the company complies with all federal and state regulations. You will also report directly to the Board of Directors, offering guidance on regulatory compliance and maintaining the Corporate Compliance Program. Additionally, you will serve as the primary compliance resource for Florida Medicaid.
Responsibilities
Oversee and monitor the implementation and operation of the compliance program, ensuring it runs smoothly and effectively
Develop and present clear, timely updates to compliance committees, senior management, and the Board, including key metrics, dashboards, and relevant compliance information
Act as the main representative for compliance activities related to Florida Medicaid
Support business partners with audits, helping to create and implement mitigation and corrective action plans as needed
Promote a culture of compliance and ethical behavior, ensuring timely updates to business operations and implementation of new program requirements according to state Medicaid contracts
Stay informed of the company’s Medicaid state business requirements to help shape strategy, influence stakeholders, and guide projects
Conduct research and make recommendations to improve compliance processes and policies, keeping state-specific Medicaid program requirements in mind
Assist in developing work plans to review, monitor, and audit operational risks
Lead and participate in projects that enhance the company’s Medicaid Compliance Program
Occasional travel may be required (up to 10%)
Deep understanding of the contractual, regulatory, and policy obligations of the Florida Medicaid program
Knowledge of compliance processes and standards, including overseeing a fraud and abuse program to ensure program integrity
Ability to drive positive change and improve the overall effectiveness of the compliance program
Strong project management skills with the ability to juggle multiple projects and ensure they are completed on time while maintaining compliance
Proficiency in developing reports that clearly communicate compliance information to different audiences
Collegiality: Build strong, positive relationships across the organization, support team growth, and be approachable
Initiative: Take proactive steps to achieve goals and lead when necessary
Communication: Clearly convey issues, ideas, and concepts to others in both oral and written forms
Member-Focused: Go the extra mile to ensure members feel valued and appreciated
Detail-Oriented: Thoroughly manage and complete tasks without needing close supervision
Flexible and Responsive: Adapt well to new demands, changes, and situations
Critical Thinking: Solve complex problems effectively while handling multiple tasks
Integrity & Responsibility: Take ownership of actions and decisions, and maintain confidentiality when needed
Collaboration: Work well with others, balancing your interests with those of others to find workable solutions for everyone involved
Requirements
7+ years of experience in healthcare compliance within managed care or insurance
3+ years of experience specifically with Medicaid
Bachelor’s degree required
Since this is a remote role, reliable internet service is necessary to perform job duties without interruptions. A minimum of 50 Mbps download and 25 Mbps upload speeds, while hardwired and not using a VPN, is required.
Master’s degree or JD, preferred
Residency in Florida, preferred
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Bloomington, Minnesota Direct Hire Nov 15, 2024 Customer Service Job Summary
Homeland has partnered with a global force in healthcare technology, who is seeking a Technical Customer Care Representative to join their team of 700+ members who are revolutionizing healthcare! If you have a knack for technology, paired with a heart for service, we are scouting dynamic individuals with hands-on experience in technical software support! Dive into a pivotal role where proactive problem-solving meets top-tier communication. Help their Home Health Agency clients shine by diagnosing and resolving both technical and user challenges.
As an integral part of the team, you will demonstrate proactivity, initiative, outstanding communication abilities, and a dedicated customer-centric approach. Additionally, you will possess the capability to identify the root causes of technical and user-related issues for both our new and existing clients.
Responsibilities
Offer technical support to customers across various channels: phone, email, and chat, prioritizing an exceptional customer experience
Engage in discovery questions to deeply understand customer challenges and craft swift, effective solutions
Clearly communicate resolutions, both in tech-speak and everyday language, to optimize the customer's use of our clients’ platform
Provide feedback to reduce repeat queries and promote self-help tools
Escalate complex issues, bugs, or defects to higher tiers or technical teams when needed
Log all customer interactions meticulously in Salesforce Service Cloud
Collaborate with Quality Assurance to enhance skills and boost personal CSAT ratings
Display punctuality, reliability, and maintain consistent attendance
Stay updated with all product offerings and industry knowledge
Requirements
Minimum of 2 years in technical customer support within a SaaS framework
Prior experience supporting B2B customers is highly desirable
Proven track record of delivering top-notch, customer-centric technical support
Exceptional communication proficiency - both written and verbal, with a knack for simplifying intricate ideas
Must be bilingual (English/Spanish)
Ability to solve problems and think quickly
Team-oriented approach, paired with an empathetic and customer-first attitude
Ability to stay poised and articulate under pressure or challenging customer interactions
Self-driven with a keen sense of ownership; thrives in dynamic settings
Experience with SMB is preferred
Familiarity with software that incorporates a freemium model
Must have organizational skills and attention to detail
Benefits
Employees are offered a generous benefit package which includes Medical, Dental, Vision, 401K, Disability, HSA, PTO and more!
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Hybrid, Florida Direct Hire Nov 15, 2024 Healthcare Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Provider Relations Dental Representative to join their team.
The Provider Relations Dental Representative serves as a key liaison between our Client and their participating provider network within the Provider Support Operations Department. This role focuses on building and nurturing strong relationships with the community of dental providers. Responsibilities include delivering best-in-class provider education and training, conducting issue research, and managing various projects. The position is hybrid, requiring both remote work and field travel to support provider relationships and initiatives effectively.
Responsibilities
Oversee diverse provider administrative duties to enhance the provider experience, focusing on direct engagement and training to resolve issues
Conduct provider outreach through in-person meetings, video calls, phone, or email, providing training, orientation, and coaching to improve performance within provider practices
Guide providers in becoming self-sufficient in confirming eligibility, claims submission, and payment using available tools
Organize monthly and/or quarterly meetings with provider groups, documenting discussions, issues, attendees, and action items; research claims or prior authorization issues onsite and route to the appropriate party for resolution
Manage relationships and performance for assigned provider groups, serving as their primary point of contact
Communicate and share provider reporting
Conduct provider orientation for all applicable product lines to train staff and resolve issues
Act in a supportive role for the assigned provider territory
Perform onsite facility reviews when applicable and conduct quarterly face-to-face visits within the assigned territory and/or market
Collaborate with various teams including Claims, Customer Service, Utilization Management, Clinical Management, Credentialing, Recruitment, and Account Management to develop operational solutions for various provider network projects
Maintain knowledge of the provider credentialing and contracting process
Educate providers about state programs, group policies, health plan policies, and compliance requirements regarding state and federal regulations
Investigate and respond to complex provider-related issues and update provider demographic database information as needed
Address general provider contract inquiries, provide education, and resolve non-routine claim issues
Understand health insurance claims and analyze data to resolve provider claim issues
Utilize various computer programs, including Microsoft Office (spreadsheets, databases, word processing, and presentation software) and systems for data analysis
Attend work-related events and conferences, representing the organization and brand professionally
Analyze, prioritize, and organize a diverse workload
Provide guidance or expertise to less experienced representatives as needed
Exhibit excellent verbal and written communication and effective listening skills
Ability to travel as required
Perform other duties as assigned
Requirements
Bachelor’s Degree (experience may substitute for education)
Must have 2 years of dental experience
Certification as a dental assistant or dental hygienist is preferred
Bilingual, preferred
Ability to travel within a specified geographic territory, up to 50%
Knowledge of health plan operations (preferred)
Familiarity with provider and health plan contracts/agreements (preferred)
Excellent communication skills
Understanding of medical, dental terminology
Customer service and communication oriented
Strong proficiency in Microsoft Office applications, with intermediate skills in Microsoft Excel and database management
A valid driver's license and the use of your own vehicle are required.
Additional Information
You must be able to travel up to 50% to meet prospective clients, current customers, and attend trade shows and meetings as needed. Travel requirements may vary throughout the year, ranging from short or overnight trips to extended stays in different regions for project or client implementation and customer support. Modes of transportation may include public options such as rail, bus, car, and/or plane. Travel and mileage reimbursement will be provided in accordance with IRS annual mileage guidelines and/or receipts submitted through the company expense report policy.
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Direct Hire Nov 14, 2024 Healthcare Job Summary
Homeland has partnered with a top employee benefits provider. They are seeking a Dental Project Coordinator to join their dynamic team! The Project Coordinator will ensure accurate dental plan design and compensation for network providers across government and commercial dental plans (PPO and HMO).
This role involves collaborating with various departments (e.g., Provider Relations, Claims, Actuarial) to meet program deliverables and support dentist and patient satisfaction. Responsibilities include managing plan design grids, fee schedules, and provider communications. Experience with Medicaid, CHIP, and Medicare Advantage programs is beneficial. This role focuses on maintaining compliance and accuracy in plan offerings with minimal travel required. A clinical dental background is helpful but not mandatory.
Responsibilities
Create and maintain accurate plan fee schedules and design definitions for internal use and external communication
Coordinate with the Data Integrity team to support system builds for claims operations and clinical review
Update and maintain internal communication tools with accurate plan designs for assigned markets
Regularly review and update dental plan information, including state Medicaid and CHIP materials
Manage a government dental database on Smartsheet to track progress and document final plan sheets and fee schedules
Proficient in CDT dental procedure coding
Actively contribute to product management discussions, focusing on provider network reimbursement
Provide regular status updates to internal stakeholders on project progress
Proficient in Microsoft Office Suite (Teams, Outlook, OneNote, PowerPoint, Word, Excel); familiarity with Smartsheet and SharePoint is a plus
Take on additional responsibilities, including special projects as needed
Build strong, approachable relationships across the company; mentor and support team growth
Take proactive steps to achieve goals
Effectively convey issues, concepts, and ideas both verbally and in writing
Provide exceptional service, ensuring members feel valued and appreciated
Complete assignments meticulously with minimal oversight
Adapt to new demands and changes efficiently
Troubleshoot complex issues, problem-solve, and multitask effectively
Take ownership of actions, maintain confidentiality, and uphold high ethical standards
Balance personal interests with those of others to find mutually beneficial solutions
Requirements
Minimum of 2 years of experience in clinical dentistry, dental office operations, or dental benefits administration
Knowledge of American Dental Association CDT procedure coding
Reliable internet connection for remote work, with minimum speeds of 50 Mbps download and 10 Mbps upload (hardwired, not on VPN)
Strong time management skills with the ability to prioritize tasks and meet client-driven deadlines in a multitasking environment
Excellent written and verbal communication skills
Ability to handle confidential provider and member information in compliance with state and federal regulations
Experience as a dental hygienist or dental assistant, preferred
Background in government and commercial dental plan administration, preferred
Associate’s or college degree, preferred
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care.
Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts. Benefits
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Direct Hire Nov 13, 2024 Healthcare Job Summary
Homeland is partnering with a top employee benefits provider specializing in dental health. We are seeking a Complex Care Coordination Team Lead for the Dental Medicaid program. In this role, you will lead a team of care coordinators, focusing on developing personalized care plans to improve health outcomes. You'll work closely with dental providers and community organizations to ensure members receive needed services. This role involves mentoring your team, analyzing performance metrics, and ensuring compliance with Medicaid regulations, driving success in our Medicaid program and enhancing member care.
Responsibilities
Expertise in Medicaid policies and procedures, with a focus on dental services
Knowledge of state and federal regulations affecting care coordination
Experience in developing and implementing tailored care plans for members
Familiarity with community resources and support services related to dental care
Proven track record in leading and managing a high-performing team
Skilled in performance evaluation and feedback processes
Ability to inspire and motivate a team, fostering a positive work environment
Strong conflict resolution and decision-making capabilities
Excellent verbal and written communication skills for engaging with members, providers, and team members
Ability to simplify complex information and communicate it with compassion
Analytical skills for assessing data and performance metrics to enhance care coordination
Effective problem-solving skills to overcome barriers to care
Collegiality: Build strong company-wide relationships, mentor, and support team growth
Initiative: Take proactive actions to achieve goals
Communicative: Effectively share issues, ideas, and concepts both verbally and in writing
Member-focused: Provide exceptional service, making members feel valued and appreciated
Detail-oriented: Manage tasks meticulously with minimal oversight
Flexible and responsive: Adapt to new demands and changes effectively
Critical Thinking: Troubleshoot complex issues and multitask efficiently
Integrity & Responsibility: Act with ownership, maintain confidentiality, and uphold high ethical standards
Collaborative: Balance own interests with those of others to find mutually beneficial solutions
Requirements
High school diploma or equivalent
3-5 years of experience in care coordination, with a focus on Medicaid services and dental care
Previous experience in coaching or leadership within a healthcare setting
Strong organizational skills with the ability to multitask in a fast-paced environment
Reliable internet connection for remote work, with minimum speeds of 50 Mbps download and 10 Mbps upload (hardwired, not on VPN
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Bloomington, Minnesota Direct Hire Nov 13, 2024 Healthcare Job Summary
Homeland has partnered with a global force in healthcare technology who is in need of a Technical Customer Care Supervisor to lead the team. Our client’s SaaS platform is revolutionizing the way patients, caregivers, health organizations, and states connect. Join their team and play a crucial role in guiding their technical support teams toward excellence.
As a supervisor, you’ll have the opportunity to shape, inspire, and elevate a team of up to 10 customer care representatives, ensuring they consistently deliver top-notch performance and set new standards in customer service and success. Your goal is to drive exceptional SLA performance while embodying and promoting the company's core values. Leverage your strong communication and IT skills to lead by example. Together, let’s transform the future of homecare!
Responsibilities
Lead and nurture your technical support and customer care team (up to 10 reps) fostering their professional growth and development
Oversee ticket system queues, ensuring swift and effective ticket resolution
Deliver clear communication, aligning the team with organizational objectives, metrics, and SLAs
Handle escalated issues and supervisor calls promptly
Uphold and enforce company policies, ensuring team alignment with established standards
Conduct performance reviews and manage disciplinary actions per company guidelines
Collaborate with Quality Assurance to pinpoint areas of improvement; provide continuous coaching and developmental feedback
Stay updated with product knowledge, industry trends, and customer profiles, ensuring relevant certifications are maintained
Lead the recruitment, interviewing, and hiring processes for Technical Support representatives
Promote a vibrant company culture emphasizing teamwork and collaboration
Requirements
Must have experience working within a SaaS (software as a service) environment and if you have healthcare that is a plus
A minimum of 3 years leading a technical support team and providing examples of leading teams using metrics, KPI's, and SLA's
Experience using ticketing systems, remote plug-ins, CRM, and other software platforms Salesforce is a plus
Excellent customer service and communication
Top-notch organizational skills; adept at managing priorities and workflows
Detail-driven with a strong technical foundation
Expertise in fostering team unity and forward-thinking leadership
Ability to optimize departmental efficiency and deliver unparalleled customer service
Innate ability to inspire and rally a team towards unified objectives
Ability to collaborate and forge strong relationships
A passion for serving customers and delivering unmatched value
Flexibility to work designated shifts, potentially including weekends on a rotation
Prior interaction with SMB or those not so tech-savvy, a plus
Experience with freemium software platforms
Benefits
Employees are offered a generous benefit package which includes Medical, Dental, Vision, 401K, Disability, HSA, PTO and more!
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Direct Hire Nov 11, 2024 Healthcare Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is looking for a Utilization Management (UM) Administrative Support team member to join their team.
In this role, you will play a vital part in the UM department’s operations by ensuring the prompt and efficient processing of email requests from provider offices. Your duties will include collecting missing information for claims, preparing correspondence for providers and members, and ensuring documentation is accurately submitted to assist clinical processors in making informed decisions. The UM department is responsible for evaluating healthcare services to ensure they meet clinical standards of appropriateness, efficiency, and effectiveness. By supporting these operations, you will contribute to improved department workflow and play a key role in enhancing the quality of care provided to members.
Responsibilities
Assist with data entry and communications within the Utilization Management (UM) Department, managing correspondence for enrollees and providers
Ensure timely and accurate entry of ad-hoc notifications, meeting federal, state, NCQA, or contractual requirements
Perform outreach to providers for correction and resubmission of requests with insufficient information
Create manual letter requests for communication with enrollees and/or providers, ensuring compliance with regulatory, accreditation, or contractual guidelines
Provide clerical support, including managing incoming and outgoing faxes, emails, drafting meeting agendas, and maintaining meeting minutes
Collaborate with UM leadership and the communication team to review and maintain accuracy of letter templates
Handle urgent mailings, including light travel to the post office for same-day delivery of time-sensitive materials
Participate in virtual collaboration platforms (Teams, Microsoft Outlook), and attend regular check-ins and department meetings
Maintain confidentiality of all the company and customer information, adhering to security policies
Ability to work autonomously and stay highly organized
Consistently meet deadlines and deliver high-quality work
Effectively collaborate using virtual tools for communication and alignment
Operate efficiently in a fast-paced environment under tight deadlines
Multi-task effectively, managing various tasks simultaneously
Handle outgoing correspondence, draft, and proofread documents
Organize and maintain digital files and records for easy access
Assist with special projects, ensuring timely and high-quality completion
Build strong relationships across the company, mentor, and support team growth
Take proactive action to achieve goals
Effectively communicate concepts and ideas both orally and in writing
Provide exceptional service, making members feel valued
Complete assignments with accuracy and minimal oversight
Adapt to new demands and changing situations
Troubleshoot complex issues and problem-solve effectively
Own your actions and decisions, maintaining confidentiality
Work fairly with others to find solutions that benefit all parties involved
Requirements
High School Diploma or GED required
Proficient in accurate data entry with minimal errors
Strong reading and writing skills, with the ability to communicate professionally across all levels of the organization
Excellent organizational and time-management skills, capable of managing multiple tasks and priorities effectively
Analytical thinking and ability to make independent decisions
Ability to meet or exceed quality, accuracy, and production standards as set by the company
Reliable internet connection (minimum 25 MBPS upload/50 MBPS download speed) and a suitable remote workspace are required
Preferred Qualifications:
Previous experience in Administrative Support
High level of accuracy and attention to detail in all tasks
Strong interpersonal skills, able to work both independently and collaboratively as part of a team
Flexibility and adaptability to manage changing priorities and tasks
Ability to handle sensitive information with discretion and maintain confidentiality
Proficiency with Microsoft applications, SharePoint technology, Teams, and Outlook
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Direct Hire Nov 11, 2024 Healthcare Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Utilization Management Clinical Processor to join their team.
The Utilization Management Clinical Processor is responsible for the timely and accurate review of medical necessity determinations for urgent and contractually required requests, available 24/7, 365 days a year. This role ensures compliance with federal, state, NCQA, and contractual requirements.
Key responsibilities include conducting first-level reviews of medical necessity cases based on member eligibility and the covered services defined in client contracts, as well as completing medical necessity reviews under the supervision of the team leader. The processor will utilize clinical knowledge and experience to assess provider treatment requests, collaborating with members and providers to gather necessary information for comprehensive reviews. Additionally, the processor will apply professional judgment to evaluate requests and ensure appropriate service approvals while implementing clinical criteria established by our Clinical Dental Consultants. Maintaining current knowledge of relevant laws, regulations, and policies is essential, as is the ability to apply clinical judgment in alignment with organizational standards.
Responsibilities
Conducts reviews of prior authorizations by providers, determining cases of recommended treatment in accordance with UM procedural guidelines or referring cases to the Clinical Director or consultant for professional review of clinical denials
Understands and upholds company policies and obligations related to Utilization Management reviews required by each client contract
Documents approval decisions for treatment in accordance with prescribed UM department procedural guidance and forwards applicable files to the client health plan as required by each contract
Maintains a daily level of productivity that meets departmental requirements for production and quality standards
Facilitates effective intradepartmental communications by sharing plans, company news, and other information through informal interactions, and actively participates in routine departmental meetings
Performs other duties as assigned
Requirements
Minimum of 2 years of experience in dental benefit administration or a related role
Dental Assistant or Dental Hygienist certification required
1-2 years of experience reviewing dental x-rays, models, photos, and patient charts required (X-Ray certification is highly desired)
1-3 years of experience managing multiple projects simultaneously while delivering results on time required
1-3 years of experience handling highly confidential information, including PII and HIPAA compliance; ability to maintain confidentiality required
1-2 years of experience using Windows-based computer programs, with strong skills in MS Office Suite applications (Excel, Word, PowerPoint) required
1-3 years of experience working in a fast-paced, rapidly changing environment required
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Florida Contract Nov 4, 2024 Healthcare Job Summary
Homeland has partnered with a leading provider of employee benefits, offering dental health coverage to millions across the U.S. This partner specializes in managing claims, supporting healthcare providers, and ensuring members receive the benefits and services they are entitled to under various health plans. Our client is hiring Provider Relations Dental Support Associates to join the team! (This position is a 2-month contract).
The Provider Relations Dental Support Associate conducts assessments of dental facilities to verify compliance with industry regulations, standards, and best practices. This role includes performing on-site audits to review each facility’s operational efficiency, clinical procedures, safety measures, and adherence to legal and ethical guidelines. Success in this position requires a strong attention to detail and effective communication skills.
Responsibilities
Conduct on-site audits and evaluations of dental offices and clinics
Ensure compliance with regulatory standards, including HIPAA, OSHA, and state/local dental board regulations
Verify that dental offices follow established policies and procedures for patient care, billing, and documentation
Document audit findings, emphasizing areas that require corrective actions
Summarize findings, highlighting potential risks, errors, or areas of non-compliance
Submit site audit findings through the appropriate channels for review
Requirements
1-2 years of experience working in a dental office (required)
Understanding medical and dental terminology (preferred)
High School Diploma or equivalent (required); Bachelor’s degree (preferred)
Certification as a Dental Assistant (DANB or CDA) (preferred)
Familiarity with regulatory compliance, infection control standards, and clinical procedures in a dental setting (preferred)
Strong attention to detail and accuracy
Excellent communication and interpersonal skills for effective collaboration with dental professionals
Proficiency with Microsoft Office applications, especially intermediate-level skills in Excel and databases
Ability to work with various computer programs for data analysis, word processing, presentations, and database management
Additional Information
A valid driver’s license and access to a personal vehicle are required. This position requires up to 100% travel for conducting dental site audits. Travel may involve various modes of transportation, including public transit (e.g., rail, bus, car, or plane). Mileage and travel expenses will be reimbursed according to IRS mileage guidelines and the company’s expense report policy.
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Direct Hire Oct 25, 2024 Healthcare Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is now hiring a Sr. EDI Data Analyst to join their team.
Our client, an ancillary insurance company, is dedicated to supporting members and communities on their wellness journeys through innovative, customized solutions delivered with a personal touch. Their mission is to foster healthier lives, stronger communities, and brighter futures for all. Success at our client’s company means performing at a high level each day while remaining humble, helpful, and positive. This environment is ideal for those passionate about improving lives and deeply committed to supporting the well-being of others.
The Sr. EDI Data Analyst will be responsible for ensuring accurate and timely processing and submission of Encounter/Rejection files to State and client entities. This role requires a solid understanding of claims processing to identify improvement opportunities and resolve or reduce Encounter Rejection errors effectively.
Success in this position requires a collaborative spirit to build strong, approachable relationships and mentor others, a proactive approach to meeting goals, and the ability to communicate issues and ideas clearly, both in writing and conversation. Being member-focused is essential, with a commitment to going above and beyond to make members feel valued and appreciated. The ideal candidate will be detail-oriented and thorough, capable of handling assignments with minimal oversight, adaptable to new demands and changing situations, and skilled in troubleshooting complex issues. Integrity, responsibility, and a strong sense of ownership over one’s work are vital, as is the ability to maintain confidentiality when required. The Sr. EDI Data Analyst should also be a team player, balancing their interests with others’ perspectives to reach solutions that work for all parties involved.
Responsibilities
Engage actively with the Encounter and Implementation teams to understand each step of the encounter/rejection process for specific states and clients
Participate in discussions with State and Client teams, serving as a subject matter expert and providing insights for process improvements
Interpret and understand State Encounter/Rejection requirements accurately across multiple markets
Develop and maintain effective controls over encounter data and systems
Oversee the auditing process, monitoring for exposure and potential penalty risks, and implement process improvements as needed
Resolve escalated issues on behalf of the EDI staff, collaborating with internal teams to ensure timely resolution of encounter/rejection-related issues
Analyze exception data and correct code errors/issues, submitting accurate and timely Encounter Acceptance Rate Reports
Identify trends and inefficiencies in procedures, reporting, and workflow to drive continuous improvement
Provide feedback to the manager, offering recommendations for additional training or coaching to support staff development
Partner with the management team to address and resolve potential issues and concerns
Requirements
Associate degree in Business Administration or Healthcare-related field, or 5-7 years of relevant work experience
3-5 years of experience in claims/encounter processing, with strong analytical skills
3-5 years of advanced SQL experience, including multi-level query creation, database maintenance (backup and restore), executing stored procedures, and interfacing with applications using SDK/API
Strong knowledge of database applications and data query protocols, particularly MS SQL Server and Transact-SQL
3-5 years of comprehensive experience in claims processing and resolution
2-3 years of experience with standard EDI file formats and protocols, such as 837P, 837D, 835, 834, 277, and 999
Excellent knowledge of ADA, CPT, and HCPCS procedures and codes
Basic proficiency in Microsoft Office software, including Outlook, Excel, and Word
Additional Information
Reliable internet service for remote work, with minimum speeds of 50 Mbps download and 10 Mbps upload (while hardwired and not on a VPN) to support essential job duties.
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
Hybrid, Florida Direct Hire Oct 22, 2024 Healthcare Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Provider Performance Improvement Field Specialist to join their team.
Our client is an ancillary insurance company dedicated to promoting wellness in members and communities through innovative, tailored solutions delivered with a personal touch. They envision a world where individuals live more fulfilling lives, communities thrive, and brighter futures await everyone. Success means consistently performing at a high level while embodying humility, helpfulness, and positivity. Their high expectations may not suit everyone, but for those who genuinely care about improving the human experience, this is a place where you can truly flourish.
The Provider Performance Improvement Field Specialist is pivotal in advancing quality improvement initiatives and enhancing the performance of dental providers within network. This role involves both remote and in-person collaboration with network providers and their teams. The specialist will analyze data, work closely with providers, and implement strategies aimed at improving patient care, provider satisfaction, and overall network performance. Key responsibilities include identifying areas for improvement, developing targeted interventions, and monitoring progress to ensure compliance with clinical best practices and regulatory standards.
Responsibilities
Analyze provider performance data to identify trends, gaps, and improvement opportunities in clinical care, patient outcomes, and operational efficiency
Develop and maintain performance reports, dashboards, and scorecards for dental providers, highlighting key metrics such as patient satisfaction, treatment outcomes, and service utilization
Monitor provider compliance with clinical guidelines, regulatory requirements, and the company’s quality standards
Collaborate closely with dental providers to promote best practices, evidence-based treatment protocols, and quality improvement initiatives
Conduct in-person and virtual training sessions, workshops, and webinars to educate providers on performance improvement strategies, clinical guidelines, and the company’s requirements
Provide individualized coaching and support to underperforming providers to help improve their practice performance
Develop and implement targeted performance improvement programs to enhance provider quality, efficiency, and patient experience
Collaborate with internal teams (e.g., clinical operations, quality management, provider relations) to design and execute initiatives)
Ensure performance improvement efforts align with the company’s goals, accreditation standards, and regulatory compliance
Foster positive relationships with dental providers to ensure ongoing collaboration and engagement in performance improvement efforts
Act as a liaison between providers and the company, addressing concerns, facilitating open communication, and providing feedback on performance metrics
Assist in resolving provider grievances or disputes related to quality performance
Utilize data analytics and performance metrics to assess the effectiveness of interventions and quality improvement initiatives
Provide recommendations for continuous improvement based on data analysis, research, and benchmarking against industry standards
Identify high-performing providers and promote best practices across the network using data insights
Ensure dental providers comply with state and federal regulations, accreditation requirements, and health plan standards
Monitor adherence to clinical guidelines and documentation practices, addressing any deficiencies or non-compliance issues
Assist in preparing providers for audits, accreditation reviews, and quality assessments
Collaborate with dental providers to enhance member engagement and satisfaction, ensuring care is member-centered, accessible, and high quality
Analyze member satisfaction surveys and feedback to identify opportunities for providers to improve the member experience
Implement strategies to enhance communication between providers and members, promoting preventive care and member education
Requirements
Associate's degree or equivalent education and work experience in a similar role
2+ years of experience in healthcare quality improvement, provider relations, or a related field
2+ years of experience in managed care government programs, such as Medicaid and Medicare
Ability to travel within Florida 75% of working hours (see travel information below)
Capacity to accelerate impact and effectively collaborate across multiple teams to achieve common goals
Strong written and verbal communication skills, with attention to detail and ability to produce concise, objective, and relevant documentation
Valid driver's license and access to a personal vehicle Ability to travel up to 75% to meet with providers, including short/overnight trips and extended stays as needed Use of various transportation modes may include public transit (rail, bus) and air travel Travel/mileage reimbursement provided according to the IRS annual mileage program and company expense report policy
Familiarity with dental clinical guidelines, best practices, and regulatory requirements, preferred
Strong analytical skills with experience in data analysis and performance metrics, preferred
Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence dental providers, preferred
Knowledge of quality improvement methodologies such as Lean, Six Sigma, or PDSA (Plan-Do-Study-Act) is a plus, preferred
Proficiency in healthcare management software, data analytics tools, and Microsoft Office Suite, preferred
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Arkansas Direct Hire Oct 11, 2024 Manufacturing/Distribution Job Summary
Homeland has partnered with a leading global manufacturer who has recently opened a new facility in Arkansas. Our client is looking for a National Field Service Manager to join their Food Automation Equipment team. This key role involves overseeing and managing Field Service Technicians to ensure effective technical support and service throughout the entire life cycle of the equipment, helping maintain high performance and reliability for their customers.
The ideal candidate will lead and organize Field Service Technicians nationwide, improve and implement service-related processes, monitor key metrics, and integrate them into the software systems. Additionally, they will support service teams with these processes while maintaining documentation and reporting standards. We are seeking a process-driven, detail-oriented professional with a proven track record of managing projects and implementing process improvements in a similar field. This is an exciting opportunity to contribute to the growth of our expanding equipment installation and service business!
Responsibilities
Schedule and support field service technicians, ensuring they have all necessary materials and information for successful installations or service visits
Coordinate new equipment installations and aftermarket services both on-site and remotely
Manage the service scheduling calendar, including start-up and commissioning reports, punch lists, customer training, acceptance signoffs, warranties, and post-warranty support
Oversee service quotes, spare parts support, and equipment rebuilds
Provide technical and professional training to service technicians
Analyze existing processes to identify improvement areas and implement solutions to streamline operations
Develop and execute a project plan for implementing a service software platform using SharePoint
Create and maintain documentation such as standard operating procedures, user guides, and training materials
Analyze data to measure the effectiveness of process improvements and identify areas for further enhancement
Develop reporting mechanisms to track key performance metrics for service operations
Monitor project progress, manage risks, and address issues in status meetings to ensure timely completion of project milestones
Communicate professionally and promptly with customers to address concerns and provide support
Address resistance to change through clear communication and coaching
Visit customers with the sales team to promote and sell service agreements
Perform additional duties as assigned
Requirements
Bachelor’s degree or 2-year technical degree required
Minimum of 5 years of experience in a service management role, managing at least 5 remote service technicians for a manufacturer of industrial-engineered equipment
Valid driver’s license required
Results-oriented with a proven focus on success
Proactive, positive, professional, and self-motivated team player
Proficient in Microsoft Word, Excel, and other assigned software programs
Strong leadership and team management skills, with the ability to motivate others
Proven track record of managing projects from initiation to completion, with a focus on process improvement and implementation
Ability to lead business transformation to new operational models
Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously
Detail-oriented, with a commitment to accuracy and quality
High level of technical aptitude in automation and electro-mechanical systems
Ability to read and interpret service manuals
Must be able to work collaboratively in a team environment and meet deadlines
Prolonged periods of sitting and computer work
Must be able to lift up to 15 pounds occasionally
Must be able to travel up to 15% of the time
Benefits
Our client offers a generous benefits package which includes medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. Additionally, they offer a 401(k) match, health savings account (HSA), flexible spending account (FSA), paid time off (PTO) and more.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Birmingham, Alabama Direct Hire Oct 4, 2024 Financial Services/Banking/Insurance Job Summary
Join our client's dynamic team as an Encompass Administrator! As a key member, you'll lead the charge in designing, documenting, configuring, testing, and deploying system enhancements while ensuring compliance with mortgage lending regulations and information security standards. You'll be the go-to expert for maintaining user settings, loan access configurations, and business rules, all while championing a seamless paperless environment. Collaborating with various stakeholders, you'll drive efficiency and productivity through custom reports, integrations, and tailored training programs. Your role is pivotal in ensuring the long-term viability and integrity of our client's Encompass system, making you an indispensable asset in their quest for excellence.
Requirements
Minimum 3+ years’ mortgage banking industry experience
Minimum 3+ years’ experience as an LOS Administrator with Encompass 360 Banker Edition or equivalent mortgage banking LOS
Bachelor's degree in a related Business or Computer Sciences discipline or 5 years equivalent work experience
Robust understanding of loan processes from point of sale through servicing and secondary
Experience with Project Management and ticketing software
Functional understanding of SQL, XML, SOAP, and IIS web services
Benefits
Our client offers a range of benefits designed to support you. This includes medical, dental, and vision coverage, as well as HSA and FSA options. You'll have PTO, a 401K with matching, and access to telehealth services. Plus, they offer an Employee Assistance Program, an Employee Stock Purchase Program, and company-paid life insurance.
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote, Florida Direct Hire Oct 4, 2024 Information Technology Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking a Network Data Analyst to join their team.
As a Network Data Analyst on the Dental Home team, you will be responsible for managing member assignments to primary care dental practices within both Government and Commercial markets. Your role will involve analyzing data, monitoring claims history, and system setups to ensure members are assigned to the most suitable dental offices for their oral health care needs. You will also play a key role in program implementations by participating in meetings with internal and external stakeholders and completing necessary action items for the successful launch of new dental programs.
The Dental Home team is committed to the American Academy of Pediatric Dentistry’s (AAPD) definition of a dental home, which focuses on building long-term relationships between members and their dentists for comprehensive oral health care. As a Network Data Analyst, you will manage dental home assignments for your assigned markets, aiming to align members with the best possible dental office to meet their needs. This includes understanding contractual and regulatory requirements related to the dental home program, assessing, and modifying assignment levels by market and provider, and collaborating with cross-functional teams such as Provider Relations, Clinical, and Network Provider Integrity to ensure optimal assignment matches. You will evaluate assignment results weekly, monthly, and quarterly, providing specific dental home assignment reports to clients on a monthly and/or quarterly basis. Your efforts will contribute to ensuring members receive the oral health care they deserve, ultimately promoting healthier communities.
Responsibilities
Build strong, approachable relationships across the company, mentor, and support team growth
Show readiness to lead or take action to achieve goals
Effectively relay issues, concepts, and ideas both orally and in writing
Go above and beyond to make members feel seen, valued, and appreciated
Manage and complete assignment details with minimal oversight
Adapt to new demands, changes, and situations
Troubleshoot complex issues, problem-solve, and multitask effectively
Act with ownership for actions and decisions while maintaining confidentiality
Represent personal interests fairly while seeking workable solutions for all parties involved
Assess dental home assignment levels by market and provider on a weekly basis
Monitor dental home market performance through regular audits of provider setups, system configurations, auto-assignment results, and peer assessments
Assign members to the dental home that best meets their needs
Ensure the success of the dental home market through audits and data analysis, making recommendations for improvements as necessary
Take appropriate action to keep unassigned member counts at or below standard levels
Support dental home implementations by attending calls with clients and internal customers, completing assigned tasks, and providing feedback on technical outcomes
Produce and analyze dental home data/reports, identify contrary trends, and implement corrective measures to improve performance and prevent negative impacts to clients and/or internal customers
Understand and comply with all client and regulatory requirements related to the Dental Home
Maintain documentation and data findings for assigned Dental Home markets
Assess current processes and recommend efficiencies and improvements
Work as part of a highly functioning team and provide support to peers
Collaborate with cross-functional leaders and team members to adjust member assignments efficiently and effectively
Apply technical expertise to assessments and make recommendations for future enhancements
Assess member movement requests and recommend ways to better meet requestor requirements when needed
Perform all necessary administrative functions in accordance with company policies
Complete other duties as assigned
Requirements
Bachelor’s Degree or 4-6 years of experience in data analysis within a healthcare-related industry
3 years of experience in health insurance supporting member operations
3-5 years of experience with Excel, including: Custom formulas, VLOOKUP, Pivot tables, Complex formulas and functions, Lookups across multiple sheets and ranges, Data validation, Scenario Manager, Data Tables, and Goal Seek
1-3 years of experience researching and evaluating insurance claims reporting
Proven analytical and decision-making skills
3-5 years of experience using multiple screens and applications simultaneously
Preferred Qualifications:
1-3 years of experience writing SQL queries
1-3 years of experience working with dental terminology
1-3 years of experience supporting Medicaid programs
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Remote Direct Hire Sep 30, 2024 Customer Service Job Summary
Homeland has partnered with a leading provider of employee benefits, specializing in dental health coverage for millions across the U.S. Our client is seeking an Eligibility Specialists to join their team.
We are seeking a detail-oriented and motivated candidate with some industry experience to join our Eligibility Team, focusing on Commercial and/or Government enrollment operations. Reporting directly to the Supervisor of New Business Services, you will collaborate with team members, including the Team Lead. As an Eligibility Specialist, you will be responsible for processing new enrollments, managing change requests, and terminating current enrollments, all while prioritizing productivity and accuracy. In this role, you will leverage your experience to navigate industry requirements and become familiar with our internal systems and departmental expectations.
Responsibilities
Support vision and dental enrollment requests for clients, brokers, and general agents through daily administrative duties and strong customer service
Accurately add and terminate members within the system, updating member demographic data as requested, to meet a turnaround time of 5 business days
Understand and apply customary processing rules, including overage dependent limits, student verification, IRS Disability rules, and SB51 (Texas) accurately based on submitted requests
Recognize acceptable and approved applications for processing enrollments in compliance with underwriting guidelines
Process Qualifying Events for member terminations and additions outside of the Open Enrollment period within 5 business days
Proficiently manage and organize a shared Outlook inbox with multiple team members
Triage and assign emails to appropriate stakeholders, identify missing details, and initiate necessary outreach to close requests within 5 business days
Share in high department volumes, completing at least 10-15 emails per day
Monitor enrollment requests throughout completion and maintain oversight of email volumes
Maintain a minimum of 80% accuracy focused on quality within each request
Collaborate with internal departments (Account Management, Sales, Implementation, and Claims) to resolve enrollment-related issues, enhance engagement, and discuss new process opportunities
Confidently make decisions and proactively offer process improvement strategies with the team
Engage with Tier I associates and support team members with questions and guidance
Perform other duties as assigned that impact client satisfaction, improve department performance, and enhance brand quality
Requirements
High school diploma or equivalent, College degree or equivalent (preferred)
Proficient in Microsoft applications with 3 years of experience in Excel and Word, including creating, filtering, and formatting spreadsheets and templates
2 years of customer service experience
Strong attention to detail and solid multitasking skills
Ability to research, analyze, and troubleshoot issues
1-2 years of experience in health plan eligibility, including working with highly confidential information
Basic understanding of COBRA, preferred
Strong typing skills, averaging 70 WPM, preferred
Benefits
Our client provides meaningful and challenging work that fosters innovation in a secure and compliant environment, alongside a competitive compensation package. Benefits include comprehensive medical, dental, vision, life, and disability coverage for employees and their dependents with no waiting period, a 401(k) plan with company match, tuition assistance, paid parental leave, and backup family care. Their collaborative workspaces encourage creativity and talent development, while flexible time off, dress code, and work location policies promote work-life balance. The company values inclusion and diversity through Employee Resource Groups and is dedicated to social responsibility, community outreach, educational partnerships, and sustainability efforts.
Summary
Apply today!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Katy, Texas Direct Hire Sep 20, 2024 Manufacturing/Distribution Job Summary
Our manufacturing client is seeking a skilled Mechanical Drafter to join their team. The ideal candidate will have experience in Inventor 3D assembly and part modeling. Additionally, expertise in fabrication/mechanical drawing and the ability to read blueprints and create 3D models from drawings are essential. If you are looking for an exciting opportunity with a growing company, apply today!
Responsibilities
Draft mechanical piping plans
Support projects throughout the entire design and manufacturing process, including concept, design, manufacturing, installation, and troubleshooting
Create designs using Autodesk Inventor
Prepare 3D assembly models for industrial chemical and refrigeration systems
Develop working drawings for customers (Layout/Mechanical Arrangement) and the fabrication shop (Pipe routing and sub-assemblies for complete units)
Continuously develop the standard product line
Perform light administrative duties in software
Support the engineering team as necessary
Perform other related duties as assigned
Requirements
Autodesk Inventor experience
Degree in Drafting required
1-3 year of related experience required, 5+ years of experience preferred
Possess a good working knowledge of pipe routing and assembly arrangement layouts with various sized vessels and support structures
Able to read blueprints
Detail-oriented and well-organized to stay current with the daily flow of information
Excellent written and verbal communication skills
Ability to work well with others in a team environment
Capable of juggling multiple, concurrent jobs
Excellent project and priority management skills
Prolonged periods sitting at a desk and working on a computer
Must be able to access and navigate all areas of construction sites
Must be able to lift up to 15 pounds at times
Benefits
Our client offers a generous benefits package which includes medical, dental, vision, and life insurance, as well as short- and long-term disability coverage. Additionally, they offer a 401(k) match, health savings account (HSA), flexible spending account (FSA), paid time off (PTO) and more!
EEO Notice
Homeland LLC is an Equal Opportunity Employer. Homeland LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Homeland LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
